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Malaysia Airlines rolls out baggage self-service reporting feature

Malaysia Airlines introduces the Baggage Self-Service Reporting feature, passengers can now instantly report any delayed or missing baggage at any time of the day. The launch of this new feature is in line with Malaysia Airlines’ bold step in digitalising the end-to-end traveller touchpoints and facilitating a seamless travel experience.

This feature allows Malaysia Airlines passengers to easily make a report, track and monitor the recovery process via their personal devices (mobile, table, laptop, etc.) in a safe and contactless environment.

Lau Yin May, Malaysia Airlines’ Group Chief Marketing & Customer Experience Officer, said: “As travel demands continue to soar, travellers want simplified processes, and Malaysia Airlines is always ready to lend a helping hand and go the extra mile with our signature Malaysian Hospitality. We want to take the hassle off their travels by digitalising the traveller journey; from biometric facial recognition during check-in, shopping for goodies via Journify and having them delivered to the boarding gate for departing and arriving passengers at KLIA, and now reporting and tracking any baggage issues they face, online.

As part of the Group’s wider digitalisation roadmap, the airline also has come up with a suite of products to cater to all travellers’ needs, including students via its MHexplorer programme, which offers discounts on flight tickets all-year round, additional baggage allowance, shopping discounts, and many more.

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